Breaking down on I-10 is never part of the plan. Whether you’re commuting through our Arizona, hauling equipment across Southern Arizona, or heading out on a road trip, a vehicle problem can leave you feeling stressed and unsure of what happens next.
Fortunately, calling a professionals at Barnett’s Towing is a straightforward process. At Barnett’s Towing, experienced dispatchers and operators work around the clock to get help moving as quickly and safely as possible. With more than 60 years of experience serving Southern Arizona, we have the equipment and personnel to handle everything from passenger vehicles to heavy-duty trucks.
Step One: Make Sure You’re Safe
If your vehicle breaks down, your priority should always be safety. If possible, pull completely onto the shoulder, turn on your hazard lights, and remain inside your vehicle if traffic conditions make it unsafe to exit. If you’re able to do so safely, move away from traffic and wait for assistance. Once you’re in a safe location, it’s time to make the call to Barnett’s Towing.
What Happens When You Call?
One of the biggest misconceptions about towing is that you’ll spend forever navigating an automated phone system. Barnett’s Towing offers 24/7 live answering service, meaning you’ll speak with a dispatcher who can begin gathering information immediately. Their goal is to understand your situation quickly so they can send the right truck and operator for the job.
Information You Should Have Ready
The more information you can provide, the faster dispatch can get the right help headed your way.
Be prepared to share:
- Your exact location or nearest mile marker
- The direction you’re traveling
- Your vehicle’s make, model, and color
- The reason you need assistance
- Whether the vehicle is safely off the roadway
- A phone number where you can be reached
How Dispatch Gets Help Moving
Once the dispatcher has your information, they identify the closest available tow operator with the equipment needed to get you help with or anywhere across Southern Arizona.
Because we operate an extensive fleet, our dispatchers can match the situation with the proper truck, whether it’s a light-duty tow truck for a passenger car or specialized equipment for commercial vehicles and heavy towing.
How Long Does It Take?
Every call is different. Response times depend on several factors, including your location, weather, traffic conditions, and the current call volume. Remote stretches of I-10 may naturally require more travel time. When you call, dispatch will provide the most accurate estimated arrival time available and keep the process moving as efficiently as possible.
While You’re Waiting
After help has been dispatched, stay with your phone nearby in case the driver needs additional directions. Avoid attempting roadside repairs in high-speed traffic areas unless it’s absolutely safe to do so. Professional operators arrive with the equipment needed to safely recover and transport your vehicle.
More Than Just a Tow
Many roadside situations require more than simply pulling a vehicle onto a flatbed. Barnett’s Towing handles accident recovery, off-road recovery, heavy-duty towing, commercial vehicle transport, semi towing, specialty equipment hauling, and roadside emergencies. Our experienced operators are trained to safely recover vehicles while protecting both the vehicle and everyone involved.
Whether you’re stranded on I-10, dealing with an unexpected breakdown, or need heavy-duty 24-hour emergency towing services, Barnett’s Towing is ready to help. Contact us today to request immediate assistance and get back on the road with our trusted local tow company in Tucson, Phoenix, Sierra Vista, Wilcox, Benson, Casa Grande, and Eloy.