Questions to Ask When You Request a Tow

Not all towing services are created the same. For this reason, when you arrange for a tow, it’s important to ask certain questions to ensure you are going to get the kind of service you expect. At Barnett’s Towing, we think you’ll be pleased with the answers we give, and we look forward to giving you professional, high-quality towing services around the clock. Before you arrange your next tow, be sure to ask these questions. 

How long will it take you to arrive?

Waiting with your car for a tow truck to arrive can be frustrating, so you should have a clear idea of what to expect. Don’t accept simply being told that the driver will call you when he or she is close to arriving. Get a clear timeline and ask to be updated if there are changes. This is especially important if you have broken down in an area that isn’t safe. If you feel like your location is not safe, be sure to let the tow company know. They may be able to expedite your service or help dispatch emergency services to your area. 

How much will this cost?

It is always possible for additional costs to come up at the scene when the tow truck driver sees the work that needs to be done, but the tow company should be able to give you an estimate over the phone. Ask what kind of factors could cause the price to increase, so you aren’t surprised by the final price the driver shares with you. 

Do you have the right equipment for my tow?

Not all tow companies have the right kind of equipment to handle challenging jobs, such as large vehicles broken down in remote locations or vehicles with non-traditional tow hookups. Find this out upfront to prevent the hassle of finding out the driver can’t do the job after your wait. This step will also prevent damage to your vehicle caused by improper towing. 

We’re ready to answer all of your questions about towing your vehicle around the clock at Barnett’s Towing. Find out why drivers in Arizona have trusted us for years when they need roadside assistance. To talk to our towing team, dial 1-800-722-2302.